I was on the train, on my way to Copenhagen and UX intensive a four day seminar hosted by Adaptive Path. Looking forward to this week I was also contemplating the past year and the projects we’ve been working on.
I recently finished a project at a customer service organization at a large company. The objective was to see if the agents (employees) helping customers could benefit from having a search platform. Would the search engine help the users in finding the right content to help their customers?
